T5

Undoubtedly Heathrow's Terminal Five has not been smooth since The Queen (photo from the Daily Mail). Luggage has been lost. Flights have been canceled. Today it is announced that British Airways will re-route to their old Terminal 4, disrupting other airlines at their cost. Naomi Cambell throws a hissy-fit when her bags go missing and she, Dear Brother, is now no longer allowed on British Airways. Ever. Naomi is for once cheered. Terminal 5 has been under construction, like, always and has cost nearly nine-billion dollars to complete. It is for good reason called the largest roof in Britain. I have now had the pleasure, without problem, of using T5 twice and it is indeed impressive: gun metal steel, expansive views, marbled floors and people everywhere. The terminal is ten stories and the first weird thing is the departure drop-off, which begins at the top-floor. From there, a traveler proceeds through gate check, customs and security then travels downwards to the waiting lounge crossing restaurants, shops, coffee bars and duty-free. The staff all seem pretty jazzed to be here and most are friendly and provide advise on how to catch a plane, which is by no means obvious. So unlike the media and everybody else, I do not have a gripe with BAA. Expectations were high. The airport screwed up. Luggage will be returned and eventually Terminal 5 will World Class. It screams success - success! - and finally there is a terminal that lives up to London's billing. It is all money.